FAQS


What if my natural skincare product melts in warm weather?

 

We do not use synthetic stabilizers, so our delicate natural products packaged in glass jars are sensitive to temperature changes. 

While shipping during warm weather seasons presents a real challenge to our natural skin care company, we gladly accept the challenge in order to maintain our standard of natural and nourishing skin care. We hope you agree. 

During warm weather, our temperature sensitive products will be shipped with insulated bubble wrap, which has a reflective radiant barrier. This will minimize temperature changes inside your packages. In the event of extremely warm weather, products may soften or even melt as they sit in warm mail trucks, mailboxes, or on front porches.

The quality and healing properties of our products are not affected at all by melting.

On sunny or warm days, BEFORE opening the jars, place the items in your refrigerator for a few hours to allow them to harden, just in case they have melted in transit. If you open items to check if melting has occurred, they may spill and make a mess!

Whipped Body Butters: Our hand-whipped process adds tiny air bubbles that increase the volume, just like whipping cream. If a whipped product melts, the air bubbles collapse and the volume is decreased.

So, although the jar was filled to the top initially, there will be less volume in the container (since it has deflated) and the container may actually look half full.

After cooling, a melted Whipped Butter will be the consistency of a body balm and is still a great moisturizer!

Our whipped sugar scrubs are emulsified. If a Sugar Scrub melts due to hot weather, the oil may separate a bit. Just place it in the fridge!  As it begins to harden up--give it a stir and place it back in the refrigerator. Once it's solidified and mixed it will be perfect to use!

The key takeaway is that neither the healing properties of the product nor the usability will be affected by the melting.